Troubleshoot Applications and Twilio

Resolve Application configuration and provider setup issues.

What this covers

Resolve blockers during Application setup and provider credential validation.

When to use this

Use this when Applications cannot be created or are not dialer-eligible.

Steps

  1. Confirm required Application fields are present: provider, subscription, Twilio Account SID, and (on create) Auth Token.
  2. Confirm the Application is active when dialer access is required.
  3. If dialer reports Twilio credential/resource issues, open Application Edit for the same Application.
  4. Update Twilio Account SID and Auth Token, then save the Application.
  5. From Application details, run Check Resources and wait for success feedback.
  6. Retry opening the dialer from the campaign after Check Resources succeeds.

Notes

  • Provider/runtime availability must be validated in your environment for operational certainty.

Related guides

Create an Application Disable an Application